Frequently asked questions
Setup, pricing, privacy, and how check-ins work for small business teams.
Do my workers need to download a different app than your consumer app?
Yes. Workers use TapOkie Work, a separate app built for timed visit sessions, SOS, and manager visibility. The consumer TapOkie app is for individuals checking in for themselves, not for team management.
Is there a contract or minimum commitment?
No long-term contract. Billing is monthly per active worker. You can add or remove workers as your team changes and cancel any time.
Do you require a 24/7 call centre (ARC)?
No. Alerts go to your managers by email and browser push. You stay in control without mandatory ARC fees. If you later need an ARC-backed provider, you can export your full audit history and move on.
Do I need health and safety expertise to set this up?
No. The defaults are sensible. If you can send an email and add a name, you can have your team checking in within the hour. There is no compliance jargon to learn first.
What happens if nobody acknowledges an alert?
Your escalation chain kicks in. After the wait you configure, TapOkie Work notifies the next manager by email and browser push so you are never the only person who would know.
What happens if a worker has no phone signal?
Workers need signal to start and end a session, and to send SOS. Offline queueing for remote sites is on our roadmap but not available yet. We are honest about that on field-service pages.
Do you track workers continuously with GPS?
No. Location is captured once when a session starts or when SOS is pressed. We do not run continuous GPS tracking or man-down sensors.
Can I try it before paying?
Yes. Start free with no card required. Add your first workers and run the live board with your real team before you commit to a paid tier.
How is this different from just using WhatsApp?
WhatsApp does not timestamp visits, escalate missed check-outs, or give you exportable records for inspectors. TapOkie Work is a system of record, not a group chat.
Is the data GDPR compliant?
Yes. Data is stored securely, workers and managers authenticate separately, and you can export or request deletion in line with your obligations.
What happens to our data if we cancel?
You can export your audit history before you leave. After cancellation, access to the dashboard ends according to our data retention policy.
Can I cancel anytime?
Yes. Monthly billing, no lock-in. Cancel when you need to. Most teams keep paying because the compliance record is what they use every month.
Do you support teams in multiple locations or time zones?
Yes. Your organisation has a timezone setting, and timestamps on reports and alerts respect it. Optional teams can also use their own shift hours.
What happens to the data if a worker leaves?
Deactivate the worker to stop new sessions. Historical sessions and audit records remain in your organisation's exportable history.
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